Privacy policy

Privacy Policy

Petnadi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petnadi is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment details and transaction information.

  • Account information including your preferences and settings.

  • Transaction information including items you view, add to your cart, or purchase.

  • Communications with us including customer support inquiries.

  • Device information including IP address, browser type, and device identifiers.

  • Usage information including how you interact with our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you use our website, place an order, or contact us.

  • Automatically through cookies and similar technologies.

  • From service providers that help us operate our business.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure security

Sharing Your Personal Information

We may share your personal information with trusted third parties, such as:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and fulfillment partners

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information.

Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: petnadi25@gmail.com